Privacy Policy

1. Information We Collect

Account Information

• Account basics: Email address, username/display name, password or other authentication credentials, and profile details you choose to provide (such as bio, photo, or social links).
• Identity verification (KYC): When you withdraw earnings above unverified limits or set up certain payouts, we (or our verification partner) may collect identity documents and related details — for example national ID, passport, driver's license, voter's card, NIN, and/or BVN — plus facial or document images required to complete verification.
• Payout details: Nigerian bank account information for Naira withdrawals, and/or crypto wallet addresses and network details for USDT/USDC withdrawals.

Transaction & Session Data

• Payment and ticket records (amounts, currency, status, timestamps), withdrawal requests, and related receipts or references from payment providers.
• Session metadata for streams and calls you host or join (titles, schedules, participation, chat activity, and technical quality signals needed to run the service).
• Custom fields a host asks attendees to submit when purchasing a ticket (for example name or contact details for the event).

Device & Usage Data

• How you use the Site and apps (pages or screens viewed, features used, referral links, approximate location derived from IP, and crash/diagnostic logs).
• Device identifiers, OS/app version, and — if you enable them — push notification tokens on mobile devices.

Authentication

We use Auth0 (and related identity providers you choose, such as social login where enabled) for sign-up and login. Authentication data is processed by Auth0 in accordance with their privacy terms.

Cookies & Tracking

On the web, we may use cookies or similar technologies to keep you signed in, remember preferences, measure performance, and improve the product. Mobile apps may use analogous local storage and analytics identifiers.

2. How We Use Your Information

Platform Functionality

• Create and manage your account and profile
• Enable hosting and joining of paid video calls, live streams, and ticketed events
• Process payments, issue tickets, and handle withdrawals in Naira or crypto
• Send transactional emails and (where enabled) push notifications about tickets, sessions, security, and payouts

Verification & Safety

• Verify identity for payouts and to reduce fraud, abuse, and money laundering risk
• Enforce our Terms, Refund Policy, and Content & Conduct Policy
• Retain verification and transaction records as needed for compliance and dispute resolution

Analytics & Improvements

To understand how users interact with Motion and to improve reliability, features, and support.

Customer Support

To respond to inquiries, troubleshoot issues, recover tickets, and handle refund or payout requests.

3. Data Sharing & Transfers

Third-Party Providers

We share data with service providers only as needed to operate Motion, including:

• Authentication: Auth0
• Payments: Paystack (and related card/bank processors) for Naira payments; crypto payment gateways for stablecoin checkout
• Video & realtime: GetStream (and related infrastructure) to power live video, calls, chat, and streaming
• Identity verification: Dojah (or similar KYC partners) to verify identity documents
• Notifications & messaging: Firebase Cloud Messaging / Apple Push Notification service for app alerts, and email delivery providers for transactional mail

We do not sell your personal information. We never store full payment card numbers on our servers; card data is handled by payment providers.

Other Users

Hosts and attendees may see limited information needed for a session (such as display name, profile photo, and chat messages). Hosts may receive ticket-related details they require to run an event, including any custom fields they collect at checkout.

Legal Requirements

We may disclose your data if required by law, court order, or to protect our rights, users, or the public, and to investigate fraud or security incidents.

International Transfers

Your personal data may be transferred to and stored on servers located outside your home country (including with the providers listed above). By using the Platform, you consent to such transfers where permitted by applicable law.

4. Data Retention

Retention Period

We retain personal data only as long as needed for the purposes stated in this Policy — including operating your account, completing transactions, resolving disputes, and meeting legal, tax, and anti-fraud obligations — or as otherwise required by law.

Deletion Requests

You can request deletion of your personal data by contacting [email protected]. We will respond in accordance with applicable law. Some records (for example completed payments or KYC evidence) may need to be retained for compliance even after an account is closed.

5. Security Measures

Industry-Standard Security

We implement measures such as encryption in transit, access controls, and secure infrastructure to protect your data against unauthorized access, alteration, disclosure, or destruction. Sensitive payout actions may require additional verification (for example emailed confirmation codes).

No Absolute Guarantee

While we strive to protect your personal information, no security system is impenetrable. You share and store data at your own risk and should keep your credentials confidential.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of your personal data
• Rectification: Update or correct inaccuracies in your data
• Deletion: Request that we delete certain data
• Objection or Restriction: Object to or restrict certain types of data processing

To exercise these rights, contact [email protected]. For general product rules, see our Terms of Service.

7. Children's Privacy

Minimum Age

Motion is not intended for children under 13. Users under 18 may buy tickets and join sessions only with parent or guardian consent, as described in our Terms. Hosting paid sessions, selling tickets, and withdrawing earnings are limited to users 18 or older. If we learn that a child under 13 has provided us with personal data without appropriate parental consent, we will delete it promptly.

8. Updates to This Policy

We may revise this Privacy Policy from time to time. The updated version will be posted on the Site with the "Last Updated" date changed. Your continued use of the Platform after changes are posted indicates your acceptance of those changes where permitted by law.

9. Contact Us

For questions about this Privacy Policy or data requests, please reach out to: